Responsible for maintaining a consistently high level of customer service as outlined, this includes talking to customers to monitor their experiences.
Floor presence is mandatory during peak times.
Greet and handle all guest interaction with a high level of professionalism and hospitality.
Resolve guest issues.
Strive to achieve sales targets while respecting budgets during day-to-day operations.
Monitor and modify pricing and procedures as required.
This includes updating the menus and any point-of-sale systems to reflect any changes.
Ensure staff compliance with all relevant legislation, regulations and policies.
This includes Safe Food Handling policies and procedures, as well as Health and Safety Legislation.
Ensure that the facility consistently meets cleanliness, maintenance, and safety standards, including BOH areas.
Responsible to lead, develop and coach all team members to ensure a high level of customer service as well as maximum profitability.
Delegate tasks appropriately to team members and assist the team as required.
Ensure that food and beverage items are being served in compliance with operating procedures.
Ensures the service stations are clean, organized and well stocked at all times.
All lighting, music and ambiance is appropriate for the meal period.
Hire new team members and oversee training of new team members and develop training schedules as required Maintain payroll and attendance records Monitor staff performance and assist in conducting performance reviews.
Monitor inventory to ensure that the appropriate orders are placed, while respecting budgets.
Conduct monthly inventories for the F&B Department, with assistance.
Be a team player and practice collaboration within F&B and foster this relationship with other departments Anticipate and react to any changes in business levels Other duties as assigned.
Requirements Completion of a college diploma in hospitality, food and beverage service management or other related disciplines.
3 years of supervisory experience in the food service industry.
Responsible beverage service certification is required.
Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
Ability to work under pressure while complying with all relevant legislation.
Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
Experience with monitoring and controlling inventory.