Remote in Malaysia - Full-Time with Inviso Supporting Microsoft's Partner Engagement Desk The Team Inviso's Microsoft Solution Assessment Center team delivers a fully Managed Service to Microsoft Solution Assessment Team. The team engages Microsoft internal stakeholders, helping teams gain a data-driven understanding of their IT infrastructure, align business objectives to insights, and deliver recommendations to meet business objectives via modern, cloud-first Microsoft solutions. The Operations team is responsible for all aspects of the Service's Operational Execution, Project Management and Customer and Partner Experience.
The Role The Business Operations Specialist is responsible for managing internal program execution, ensuring pipeline execution and communication between internal teams and stakeholders and providing regular updates and insights. Role requires program managing and ensuring daily, weekly, and monthly pipeline report, ensuring that KPI's of the program are tracked.
A successful candidate must be able to standardize operational intelligence and facilitate improvements to the tracking and streamlining reporting, good interpersonal skills and communication with stakeholders. The role requires someone who can easily collaborate, passion to learn and be agile to business requirements.
Roles and Responsibility: Responsible in enabling Partners on current Microsoft Programs and coaching them to increase inbound nominations Review business processes and make a variety of recommendations for improving efficiency and service Data Hygiene and Input Management Day to day operational request execution Mailbox management Multi-tasking and prioritizing workloads Create and send reports to management Create, document and maintain business process flows, requirements and policies Development and Management of Monthly Business Review Create, document and maintain business process flows, requirements and policies Review SOW and provide necessary guidance Coordinate activities relating to funded programs and nominations Ensure the timely completion of milestones by client partners Keep internal stakeholders accountable to deadlines Coordinate and run regular progress meetings with partners and internal stakeholders Work with Program Lead to report on risks, opportunities, and areas for improvement Continuously evaluate projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines The Opportunity Candidates in the Operations role will sharpen critical career skills from the experience working within the team and in collaboration with the broader Inviso Operations & Solution team. Candidates will also benefit from the broad network of Inviso lines of business and client relationships across our Azure, BI, SAM, Marketing, and Staffing solution areas.
Bachelor's Degree in Business Administration or related field preferred Able to work effectively with minimal supervision 3+ years of experience in monitoring operations 2+ years in operations analyst role Exceptional communication skills, both written and verbal Language skills – English, Korea (good to have) Ability to work with management at every level Problem solving abilities that adapt to variety of situations Microsoft Office Proficiency: PowerPoint, Excel, Word, Outlook, Visio. Strong Excel capabilities is essential. Additional qualities that would be helpful: Demonstrated ability to manage pipeline, email response and tracking of operations pipeline within of a portfolio of multiple subsidiaries con-currently A history of multitasking in a fast-paced environment, of quickly digesting diverse subject matter Strong attention to detail, data analysis, and analytical skills Working familiarity with Microsoft Office products is desired, particularly Excel, interacting with and reporting on data Self-direction and a focus on quality, with the ability to apply independent judgment to accomplish objectives 20 years of Microsoft consulting experience High employee retention, average employee tenure of 5 years 4.8 (out of 5) star rating as a Microsoft Vendor Microsoft Gold Partner – Cloud Platform, Data Platform and Data Analytics WW SAM&C Partner Advisory Council Member WW SAM&C Contributor of the Year Award 2017 Gartner-recommended SAM Managed Service Provider BI@Microsoft Preferred Supplier, Showcase Member of the Power BI Red Carpet Partner Program Inviso's MSG team is widely recognized as a global leader in the Microsoft ecosystem for our strength in many critical areas of our service delivery: depth of subject matter expertise across Licensing, Microsoft 365, and Azure; customer satisfaction; project management; operational excellence; and technical expertise across major Cloud platforms, including Inviso's own r-DIA . Cross-team collaboration, training, knowledge transfer, and career opportunities are a core priority!
About Inviso : Inviso is a premier consulting firm that delivers business solutions through Solution Assessment, Asset Management, Office 365 and Azure (Cloud), Modern App Development and Business Intelligence, Staffing, and Marketing. We are an entrepreneurial, agile organization with a broad range of business experience and talents, and a laser focus on adding value for our customers. With headquarters in Seattle, and additional locations around the world, we assist thousands of customers across the globe.
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