Passenger Service Handler Airport Ipoh

Passenger Service Handler- Dealing with passenger enquiries about flight departures and arrivals- Checking passengers in giving seat numbers- Providing boarding passes and luggage labels- Telling passengers about luggage restrictions- Weighing baggage and collecting any excess weight charges- Taking care of people with special needs, and unaccompanied children- Calming and reassuring nervous passengers- Help passengers through immigration and customs, or escort passengers who have night flight connections.- To provide a welcome service to our business passengers at Check in ,and at other customer service touch points and to assist in smoothing the customer journey through the airport.- To problem solve on site issues which impact on business customer experience at airport.- Assist Business customers during flight irregularities, co-ordinating communication with affected passengers to ensure passenger experience remains positive.- To take service recovery measures when appropriate to protect the customer experience.- To act as liason with the call center team in delivering all elements of the business class experience- To act as liason with airline outstation network for special handling requests and coordination during flight irregularities- To provide a flight editing function in Ipoh to ensure that any required service requests are applied to individual customers- To provide customer recognition to our frequent fliers through individual contact on each journey through the airport.**Salary**: From RM1,500.00 per monthSchedule:- Afternoon shift- Day shift- Evening shift**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)