Payment Services Associate (Fresh Graduate)Apply
Are you ready to get ahead in your career?
We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity, and embrace close collaborations for you to create an impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses, and the nation to be ahead in a changing world.
To realise our vision to become Malaysia's leading converged solutions company, we are looking for new talent to innovate and grow with us in a culture that values commitment, performance, and possibilities.
Why does this job exist and why is it critical?
Resolve payment complaints/escalations from external/internal customers accurately and in a timely manner.
Reconcile payments from all channels daily (fall-outs).
Perform payment cancellation, refund, or chargeback accurately and in a timely manner.
Identify and work on rectification with the IT team on payment issues that arise from system faults.
Process internal waivers raised by employees for themselves or contra payments by the relevant department for the customers.
Initiate and implement improvements on payment processes, procedures, or systems to ensure efficient payment flow into customers' accounts.
Support and manage all matters related to payment channels (internal and external) and the Finance Department.
Requirements:
Bachelor's degree in Finance or equivalent.
Minimum 2 years of related working experience / Fresh Graduates are encouraged to apply.
Experience in Payment Processing: Proficient in handling payment complaints, cancellations, refunds, chargebacks, and daily payment reconciliation.
Technical Aptitude: Ability to identify and resolve payment system issues in collaboration with IT teams.
Process Improvement: Proven experience in initiating and implementing payment process enhancements.
What's next?
Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality, or physical ability.#J-18808-Ljbffr