Player Support Executive

• Provide customer support and technical issue resolution via email, phone, chat, social media, and other online platforms.
• Handle multiple concurrent chat and email interactions.
• Identify, correct, and advise on technical issues in the customer's computer, mobile app, and/or video game console.
• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Perform quality checks on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc.) of Chinese language in nature.
• Able to work on weekends and public holidays based on shift roster schedule.
• Fluency in verbal and written communication skills in Chinese & English with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages):
TC/SC
• Possess a customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, and phone.
• Appreciation of games is advantageous.
• Meticulous team player with a results-driven personality.
• Equipped with appropriate urgency to suit operational demands.#J-18808-Ljbffr