Player Support Executive (Mandarin)

Details of the offer

RESPONSIBILITIES
Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
Handle multiple concurrent chat and email interactions.
Identify, correct and advise on technical issues in the customer's computer, mobile app and/or video game console.
Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Perform quality checks on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc.) of English language in nature.
Able to work on weekends and public holidays based on shift roster schedule.
Fluency in verbal and written communication skills inChineseandEnglishwith additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages):Chinese .
Possess a customer-focused mindset and be able to troubleshoot PC/console issues via multiple channels such as email, chat, and phone.
An appreciation of games is advantageous.
Meticulous team player with a results-driven personality.
Equipped with appropriate urgency to suit operational demands.
Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Executive Customer Service (Russian / Persian / French & Arabic Language Support)

Job Description: The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients' products and serv...


Scicom - Kuala Lumpur

Published 20 days ago

Executive Customer Service (Russian / Persian / French & Arabic Language Support)

Job Description Job Description: The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients' p...


Scicom - Kuala Lumpur

Published 20 days ago

(Remote) English-Mandarin Live Customer Service (Night Shift)

Are you fluent in Mandarin and English, with Cantonese as a bonus? If you're searching for a flexible remote work opportunity, this might be just what you're...


Aisling Consulting Sdn Bhd - Kuala Lumpur

Published 20 days ago

Computer Technician Cum Customer Service (Kuala Lumpur)

Job Roles: • Answering inquiries through multiple channels and media venues while maintaining excellent customer service. • Helping potential customers cust...


Illegear Sdn Bhd - Kuala Lumpur

Published 20 days ago

Built at: 2024-12-22T22:42:37.633Z