Player Support Project Manager

RESPONSIBILITIESProvide leadership and guidance on daily operations management.
Improve customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
Accountable for the profitability and service level standards for the projects assigned.
Review work reports before submission to the clients.
Perform complex language translation and proofreading where necessary.
Ensure communication to the team members on updated project plans.
Setup and customize necessary tools for work operational needs.
Ensure that the team manpower is adequate to meet daily operation requirements, including approval of leave for team members.
Support the Company Management and conduct coaching sessions for the team when needed.
Liaise with internal and external stakeholders including Company Management and clients on work issues including to assist in managing employee lifecycle such as hiring, termination, and performance review.
Work with the Company Management to ensure that the Customer Service team is compliant with information and physical security requirements in the Company, and undertake remedy actions if necessary.
Undertake any other tasks/assignments as assigned by the Company Management.
REQUIREMENTSAt least 3 years of customer service and technical support experience within a contact centre environment.
Proven track record and experience in managing and leading a small-mid size team.
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