Job Summary
Responsible for Life & Family operational support, business process analysis, processing of service requests as authorised and other responsibilities/duties periodically assigned by supervisor to meet operational and/or other requirements.
Key Responsibilities
Support Life and Family Servicing requests processing and approve up to authority limit assigned.
Participate in system enhancement, process improvement, and digital projects. Role and Responsibilities including:
Liaise and coordinate with superior and IT or system support.
Assist superior in participating in project meetings.
Assist superior in preparing system/business requirements and business process review.
Prepare test scripts and perform User Acceptance Testing.
Prepare sign-off documents from stakeholders.
Prepare implementation sign-off documents.
Assist superior to monitor the results.
Provide operational support including reporting, data analysis, and updating working instructions/Standard Operating Procedures.
Perform all activities to achieve reasonable quality, performance, and within the agreed timeline.
Review and recommend measures to improve the existing process and system.
Job Requirements
Qualifications/Experience
Education: Degree or Diploma with relevant experience.
Experience: Minimum 1 year working experience in the Insurance Industry.
Technical Skills
Essential: PC literate and excellent communication skills.
Desirable: Knowledge in Life Insurance/Takaful, good communication/inter-personal skills. Computer and system literate with knowledge in Microsoft Word, Excel, and PowerPoint.
You are the heart & soul of Zurich!At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking 'What can go right?'
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.#J-18808-Ljbffr