Policy Servicing Analyst

Job SummaryResponsible to process/update the project activities and to ensure prompt processing is carried out within the set benchmark/deadline.To respond to customer, broker and distributor servicing requests in line with documented guidelines and rules to ensure delivery of excellent customer service.Job QualificationsEducation : Degree or Diploma with relevant experienceExperience: Minimum 1 years working experience in Insurance IndustryKEY SKILLS/KNOWLEDGEa. Good communication skill -verbal and writtenb. Analytical skillc. Ability to produce high quality work under pressure and right attitude for workd. Sound processing knowledgeJob Accountabilities - Key Accountabilities1. Perform the process initiate by the company and Servicing Request from customer for Takaful/Lifea) Assist superior in participating product meetingb) Assist superior in prepare system/business requirementc) Perform system and new product testingd) Prepare test scripte) Prepare sign off document from stakeholderf) Prepare implementation sign off documentg) Assist superior to monitor the resulth) Assist superior to revise and update all forms/notices/letters or any auto generated documents within the meeting standards output.i) To perform all activities achieved the reasonable quality, performance and within the agreed timeline givenj) Prepare and review of any relevant document e.g: WI, regulatory guides, policy contract.k) Support team member on day to day problem solvingl) Assist in any ad-hoc assignment/projects from Management when required.m) To ensure all requirements of the Takaful Act 1984, Bank Negara Guidelines, MTA Guidelines, Departmental Benchmarks, Bank Negara Audit, Internal Audit and External Audit are complied with.**You are the heart & soul of Zurich!**At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go rightLet's continue to grow together!- Location(s): MY - Kuala Lumpur- Remote working:- Schedule:- Recruiter name: Marina Destiana- Closing date: