Policy Servicing Analyst (System Support & Projects)

Job SummaryResponsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.
Job Accountabilities - Key AccountabilitiesParticipate in Digital Servicing, automation, system enhancement and process improvement projects. Role and Responsibilities including:
Perform process review and opportunity identification.
Liaise and coordinate with superior and IT or system support.
Assist superior in participating project meetings.
Assist superior in preparing system/business requirements and business process review.
Prepare test scripts and perform User Acceptance Testing.
Prepare sign off document from stakeholders and implementation sign off document.
Assist superior to monitor the results.
Perform all activities achieving reasonable quality, performance and within the agreed timeline.
Review and recommend measures to improve the existing process and system.
Prepare business case and presentation slides for related initiatives and projects.
Perform data analysis and presentation to support business decisions.
Establish and update guidelines, working instructions and standard operating procedures.
Ensure that timelines and objectives agreed with superior for any other assignments/projects are met or exceeded.
Job QualificationsRequired:
Bachelor Degree in Business Administration or equivalent.
Preferred:
5 years' experience in Insurance Industry.#J-18808-Ljbffr