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SummaryHyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia.
Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.
We are currently looking for a Pool Attendant / Lifeguard to join us as we continue to embark on this exciting journey with the hotel.
This position reports to the hotel Front Office Manager.Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
ResponsibilitiesCustomer Service:
Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
Ensures all associates provide a courteous and professional service at all times.
Handles guest inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Maintains positive guest and colleague interactions with good working relationships.
Operational:
Assists in the smooth and efficient operation of the pool area as per the standards laid down.
Assists in Front Office duty when required (e.g., Concierge).
Maintains vigilance and observes pool activities responding to situations as they occur.
Must be knowledgeable with first aid & life-saving techniques.
Provides courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.
Performs all duties and tasks in the assigned Place of Work to the standard set.
Ensures that the Place of Work and surrounding area is kept clean and organized at all times.
Handles guest inquiries in a courteous and efficient manner and reports guest complaints or problems to supervisors if no immediate solution can be found and assures follow up with guests.
Realizes that their primary role is to be of service to the guest and that their needs & safety come first.
Imparts correct information & advises the guest on the various services/activities in the hotel.
Keeps all areas clean at all times.
Is attentive and alert for any signs from the guest.
Other Duties:
Understands and strictly adheres to Rules and Regulations established in the Associate Guide and the Hotel's policies concerning fire, hygiene and health and safety.
Ensures high standards of personal presentation and grooming and strictly adheres to the Hyatt standards as mentioned in the Associate Guide.
Attends learning sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
Participates in cross-learning sessions wherever needed so as to be able to assist in other areas of the department.#J-18808-Ljbffr