Our Opening and Your ResponsibilitiesThe position is required to increase the level of system knowledge and application within the organization for SAP and additional technical business solutions. The primary role of the Power User is to be a system and process expert in designated area that identifies and tests new system functionality. This includes the development and delivery of training materials to make the organization effective in utilizing global technical solutions. You will also interface with other Power Users to understand system changes and the impact to the end-to-end processes.
Responsibilities:
Subject Matter Expert
Be the expert user within assigned responsibility and support the users within the organization.
Evaluate system functionality against processes and identify associated change requests that are required to meet the business needs.
Audit users in designated areas to ensure the team is following work instructions and identify opportunities for training.
Evaluate change requests and enhancements raised from other units, business transformation experts, or other power users and determine and communicate the impact on the designated area and outline necessary actions.
Collaborate with retrofit team during delivery waves where significant system and process changes are delivered to gain adequate understanding and deliver proper end user training to ensure smooth retrofit of new functionality.
System Functionality
Test new system functionality and corrections to current system functionality; some support and test responsibilities will be outside normal business hours.
Work with team to troubleshoot system issues and determine if incident needs to be opened in SNOW.
Track all known incidents and changes in respective areas; escalate to Retrofit Coordinator as appropriate.
Identify and document the test cases for assigned responsibility.
Act as primary interface to Digital Business Solutions (DBS) team to ensure clear understanding between business and technical teams on incidents and changes.
Training
Develop training material to support the SAP functionality and processes for the assigned area of responsibility.
Review and modify training materials that can be used for classroom training or LMS modules in close alignment with DBS solution team leads to minimize duplicate efforts and maintain consistency between local and template training materials.
Ensure that all work instructions for assigned area are updated to reflect the most current functionality.
Deliver classroom and virtual training to the impacted employees.
Other
Perform daily function of assigned areas on a regular, consistent basis.
Provide direction to and manage assigned power users to complete designated work.
Collaborate with other Lead Power Users to identify cross functional impacts and requirements.
Liaison with other units/users to arrange on-site visits to gain operational expertise.
Support other units/users during Go-Live and Hypercare periods.
Other duties as assigned.
What You Need to SucceedEducation, Experience & Skills:
Bachelor's Degree in Business, Marketing, Finance, or closely related discipline is preferred; or a minimum of five years related experience and/or training; or equivalent combination of education and experience.
Proficiency with Microsoft Office including Outlook, Excel, Word and PowerPoint.
Proven ability to direct others in a multitasking environment.
Demonstrable track record of employee development and mentoring activities.
Strong customer service, analytical, and reasoning skills. Better than average written and communication skills required.
Significant experience with ERP and/or CRM systems; SAP preferred.
Must be a self-starter who will identify problems and initiate corrective actions without specific direction from supervisor.
Strong ability to interface with other departments and teams in a professional and cooperative manner.
Our Offer to YouStable employment conditions based on the contract of employment.
1.5 months contractual bonus.
Medical care with the dental package.
Life insurance.Additional Information:You are required to come into the office every day from Monday to Friday. (this is a 100% onsite position, there is no work from home arrangements).
Our current office location is in Bukit Jelutong, Shah Alam. Please note that we will be moving office to PJ33, Petaling Jaya targeting this September, 2024.
About Mettler ToledoMETTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.Equal Opportunity EmploymentWe promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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