Pricing Agent / Lead Pricing Agent

Job DescriptionJoin our Global Team!Be part of the Asia Global Quoting Desk, together with the Europe and US Global Quoting Desk team to coordinate spot requests within network, managing price quotations related to air, ocean, and road transport for specific Expeditors global customers, while being the main point of communication contact with customers.QualificationsMain Responsibilities: Operations:Management of the deadline set by our customers and according to customer-specific operational procedures.Ensure that quote requests are updated in our internal systems and distributed timely across our networkMake decisions when and where appropriate in alignment with internal processes and procedures, considering that the team's goal is to increase the rate of success, net revenue and provide exceptional customer service.Always ensure compliance is always met in the daily work.This includes internal policies and procedures and external government regulations or customer policies/requirements.Understands the flow of the department's processes, constantly looking for improvement opportunities.Ensures to follow at all times the standard operating procedures and processes.Works with the team to meet KPI standards as per company procedures.Relationship:Develop and maintain a good relationship with partner branches within network in order to coordinate and increase the win ratio.Maintain a close liaison with our account management team to meet timely the customers' requirements and standards.Keep daily track of ad-hoc quote requests from customers using the internal tools, with the aim of improving our performance with the customer and provide exceptional customer service.Analyze:Conduct and track internal / external weekly / monthly reports to manage performance, increase net revenue and ensure customer satisfaction.Constantly look for opportunities of improvement based on experience and operational reports.