The purpose for the role is being responsible for overseeing used car business operations and pricing management.
Pricing and Evaluation -Analyze and determine the value of vehicles accurately -Ensure that purchased vehicles can be resold at a profit and allocated to Retail with profitability -Provide competitive pricing based on accurate information from inquiries -Identify cars accurately by brand, model, variant, and model changes (inspection) -Gather information on the new car market, including stock availability, discounts, and news about model changes -Study and analyze trends in the used car market Team Supervision and Support -Lead, motivate, and support a team of inspectors and retail to achieve individual and team sales targets -Monitor team performance and provide regular feedback -Conduct regular team meetings to discuss performance, share updates, and address any issues Sales and Customer Service -Develop and implement strategies to maximize sales and customer satisfaction -Handle escalated customer calls and resolve issues promptly -Ensure the team follows a customer-centric approach and adheres to the highest standards of customer service Training and Development -Conduct training sessions for new hires (on existing process flow) and ongoing training for existing team members -Identify skill gaps and provide targeted coaching to improve performance -Keep the team updated with new product information, sales techniques, and industry trends Reporting and Analysis -Track and analyze key performance metrics, such as call volume, conversion rates, and sales figures -Prepare and present regular reports to management on team performance and areas for improvement -Use data to identify trends and develop strategies to enhance team effectiveness Process Improvement -Develop, monitor, and enforce the SOP for the processes within the used car department -Collaborate with other departments to streamline processes and improve overall business operations Compliance and Quality Assurance -Ensure the team adheres to all company policies, industry regulations, and quality standards -Conduct regular call monitoring and quality assessments -Address any compliance issues promptly and implement corrective actions [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-hiredly-x-job-pricing-manager-used-car] -Minimum bachelor's degree in Business Administration, Marketing, Automotive Management, or related field -Minimum 5 years' experience in Automotive Industry specifically in the used car market -Familiar with new car market supplies, offer, discount factor will be an added advantage -At least 2 years in a supervisory or team lead role with strong leadership and motivational skills -Ability to analyze data, manage multiple priorities and make strategic decisions within fast-paced environments -Excellent communication and interpersonal skill