Alliance Bank Malaysia Berhad
Sales and Service ManagementReference point for decisions and providing direction/guidance to PB Hub on day-to-day sales related matters.
Driving consistent high RM sales performance and SRM service delivery in a timely/accurate manner for any escalations needed, if applicable.
Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM/SRM on obtaining comprehensive product updates that are exclusive to our affluent customers.
Supporting sales approvals & escalation of complaints/issues.
People & Productivity ManagementTo lead, plan and manage the team's sales/service in achieving business objectives in accordance with management directives while aiming for optimal efficiency.
Responsible for overseeing the overall daily management of PB Hub towards maintaining and improving staff engagement and productivity.
Provide regular coaching and follow-up to uplift performance in sales.
To guide/supervise the team in aiming to achieve given targets, addressing sales and service gaps, and up-skilling the team through essential training programs.
Recruiting the right staff for RM and SRM roles while ensuring adequate staff capacity to meet business headcount requirements.
Working closely with Regional Head/Cluster Sales Head to maintain an environment which promotes success, teamwork, and professional growth.
Conducting meetings/briefings to cascade information on Bank's procedural changes for sales matters on a timely basis.
To ensure that all staff have the correct aptitude and attitude in wanting to provide the best level of sales/services to PB customers that exceed the customers' expectations.
Franchise BuildingIdentifying cross-sell opportunities among existing PB customers as well as for relationship deepening.
Expand new customer base & New Investment Account through promoting and encouraging referrals from existing PB customers or through personalized service recovery efforts.
Maintain good relationships with branches' network of SME and Alliance@Work.
Governance & ControlResponsible for managing and ensuring that audit findings for sales lapses/gaps are fixed with no repetitive findings.
Ensure all sales activities are compliant with Group's standards and regulatory requirements which includes but is not limited to AMLA, KYC, Credit Risk Management, and Financial Act.
Identify areas of improvement, sales process gaps and provide recommendations/solutions for improvement to Regional Head/Cluster Sales Head.
SkillsStrong leadership skills.
Excellent interpersonal skills with both internal and external customers.
Customer-oriented approach in Problem Solving/Decision Making/Analytical Thinking.
Ability to work with different levels across banks.
KnowledgeStrong knowledge of the banking and financial services industry.
Strong knowledge of regulatory framework.
ExperienceDegree in banking and finance, accounting or business administration.
Minimum 10 years banking experience, with minimum 3-5 years working in an RM role and experience in branch banking with exposure in sales and service aspects.
Exhibits leadership and management skills that inspire high performance from staff.#J-18808-Ljbffr