Process Analyst (Call Centre Qa)

_**We need your help to**:_- Working with internal / external stakeholders to discuss areas of focus and improvement within the business.- Gathering and processing data to identify process performance areas.- Designing workflow and process strategies to improve business performance.- Creating and presenting process reports.- Overseeing the implementation of agreed action plan/process workflows.- Monitoring the efficacy of updated workflows.- Staying up to date with the latest business practices and technologies.- **Your superpower will be**:_- **Analytical Skills**: Ability to analyse data, understand trends, and make data-driven decisions.- **Problem-Solving Skills**: Ability to identify and resolve problems efficiently.- **Communication Skills**: Excellent written and verbal communication skills are essential for interacting with various stakeholders.- **Interpersonal Skills**: Ability to work well with others and facilitate team processes.- **Attention to Detail**: Ensuring accuracy in all tasks and paying attention to all the minutest details.- **Critical Thinking**: Ability to think critically and innovatively.- **Business Process Improvement Knowledge**: Advanced knowledge of business process improvement techniques.- **Understanding of Business Functions**: Advanced understanding of business functions, workflows, and processes.- **Skills Requirement**:_- 2+ years' experience as a process analyst, quality analyst.- Proven portfolio of completed improvement projects of complex business.- Quality six-sigma, COPC certified.- **The Perks**:_- Support to get low cost accommodation, nearby to office / walking distance- Railway station (Ara Damansara LRT station) at walking distance- Company shuttle van provided- Domestic airport (Subang Airport), Shopping malls, Gym facilities, Cinema, Hospital & clinics, Restaurants nearby the vicinity- Medical Insurance provided (Extended to spouse & children below 18 years old), Dental benefit to employee**Job Types**: Full-time, Permanent**Salary**: RM4,000.00 - RM9,000.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional development**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Call Center: 3 years (preferred)