Bookkeeping & Small Practice Accounting (Accounting)
Cognizant is looking for a Process Executive Mandarin in developing customized product for our clients. The role is expected to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies.
Job Title: Process Executive Mandarin Location: KL, Malaysia Duration: Full Time Position summary: The project involves identifying fraudulent users/transactions by analysing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants.
As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, productivity, and a minimum monthly average quality requirement of 99%.
Experience : 0 - 3 Years of BPO experience/ Freshers can apply
Requirements Willing to work in 24x7 environment. Ability to manage critical situations with minimum supervision. Good interpersonal and communication skills Ability to perform in adverse situations. Excellent written, reading & spoken communications skills in English & Mandarin. Good Cognitive, Logical & Analytical skills Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.) Excellent analytical and research skills Quick learning and understanding of complex processes. Experience with Payments Fraud & Risk (or similar programs) Internet Savvy Detailed Role & Responsibilities Ensure to meet daily KPIs. Accountable for the success and quality of the process. Ensures that the process is followed correctly in Service Operations. Ability to learn to work with customer internal tools. Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines Flexible to work in assigned shift timings as per process requirements. About Cognizant :
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
#LI-CTSAPAC The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 345,000 associates around the world. We don't just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what's right. We foster an innovative environment where you can build the career path that's right for you. About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant
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