Role: Process Executive/ Quality Analyst (Japanese-Language) Location: KL, Malaysia Mandatory Language: Japanese Tenure : FTC - Fixed term contract, 1 year contract - renewable. Required skills: Good written communication skills and comprehension. Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word. Good on Numerical ability and Logical reasoning. Preferably from Finance background, knowledge of terms like accruals, payment cycles etc (Added advantage). Maintaining timelines and accuracy in processing. Attention to details and ability to meet deadlines. Roles & Responsibilities: SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets. Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability. Process Compliance : Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan. Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction. Process Reengineering: Participate in the ideation process, produces the documentation, and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis. Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat. Knowledge Management : Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge. About Cognizant :Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant .Employee Status : Full Time EmployeeShift : Day JobJob Posting : Apr 18 2024About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
