POSITION SUMMARY
Contributes to defining Infrastructure Solutions product/solutions roadmap by consolidating global Voice of Customer data to define market solutions primarily oriented, but not limited, to data center industry.
Collaborate with cross-functional teams to ensure offering meets market needs.
Defines product/solution requirements.
Administer customer facing programs.
Establishes and communicates benchmarks for competitive landscape to Product Management team.
Identifies value proposition by customer type.
Support Solution architects and Application engineers with solution proposals and technical studies.
Infrastructure Solutions are complex products or solutions mostly related to prefabricated units which consist of Uninterruptible power, power distribution, cooling and white space infrastructure.
RESPONSIBILITIES
Subject Matter Expert on Power Infrastructure Solutions for executive, marketing, and sales teams.
Analyze Voice of Customer and provide intelligent and effective ideas, proposals or solutions.
Analyze cost and propose improvements.
Analyze competitor products, documenting strengths, and deficiencies in core functionality.
Define, develop, and administer customer facing product evaluation programs.
Engage with Services team to define and implement Power Solutions service offering.
Gather information and analyze new trends and technology.
Gather and consolidate market intelligence by interfacing with Sales team and Solution Architects.
Collaborate with cross-functional teams to implement new technology in Infrastructure Solutions offering.
Perform and maintain patent reviews for new offerings.
Document data and provide details while interfacing with legal team.
Create and maintain Product Documentation including user manuals, quick start guides, and technical documentation.
Provide support to regionalize documents as needed.
Work with Product Marketing team on creation of White Papers, Application Notes, Case Studies, and Articles.
Provide on-site critical customer consultations when required.
Interface with other Vertiv product and engineering teams to coordinate integration with other hardware and/or software solutions.
Provide training.
QUALIFICATIONS
Graduated Degree in Engineering (Electrical or Mechanical) plus 5 years relevant industry experience.
Strong knowledge of relevant customer segments.
Technical expertise to translate customer needs/pain points to solutions.
Strong written/oral communication, especially in communicating customer needs and value propositions.
Effectively communicates technical information and complex ideas to technically diverse audiences.
Strong research and analytical skills.
Advanced knowledge in MS Office applications with specific emphasis on Excel, Intermediate knowledge of AutoCad.
Informative knowledge about BIM and CFD tools.
Fluent in English.
PHYSICAL & ENVIRONMENTAL DEMANDS
No special requirements.
This is mostly an office job with some traveling at meetings, conferences, and other events.
From time to time factory visit is required.
TIME TRAVEL REQUIRED
10%
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES:Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
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We design, manufacture, and service the products and solutions that keep the world connected.
With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity/expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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