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ResponsibilitiesLead in Product Lifecycle Management for VIS portfolio (Lenses, VTS and Cleaning Solutions)
Collaborate with key stakeholders (Sales, Marketing, Finance, RA and relevant Global Team) to drive the new product launch execution which includes competitive analyses, pricing strategy and forecast, Demo Sample lenses, and support for the new product launch.
Work closely with Brand Marketing in Product Catalogue Development & B2B materials development
Responsible for overseeing the hiring and training of Product Sales Training Specialist to ensure an effective workforce.
Supervise the activities of the team to ensure their interaction with customers reflects positively on the company.
Support the team in managing B2B & B2C customers when required
Utilize digital platforms to reach out to customers to help resolve issues and provide quick responses to inquiries
Improve productivity of the team through digital transformation and platforms to enable the team to provide value-added services to customers, enhancing the customer experience with ZEISS (Microsoft Team, SalesForce, etc.)
TrainingDevelop training modules and programs for Optical channel (ECPs & Frontliners) in the retail environment, associations, and universities if needed.
Work with the Product Sales Specialist to conduct training sessions on lenses or VTS machines to identify potential business partners through the sales team.
Develop competitive analysis for different products to overcome objections/barriers.
Develop and conduct internal training for commercial and non-commercial staff
Drive MyVision Experience by ZEISS (Customer Journey) implementation with ZVC and ZVE partners.
Develop and define onboarding programs for new customers.
Support sales team in providing the best ZEISS experience to business partners at ZEISS Customer Center.
Develop and execute customer experience surveys, NPS scoring, and satisfaction scores on customer opinions of rendered services and identify areas of improvement.
Develop and execute the go-to-market strategy for Myopia Management portfolio, shaping the market with new portfolio, myopia management tool(s), and B2B/B2C education/awareness programs and channel penetration (optical and hospital).
Work within the team and across functions for the launch, rollout, and growth of the Myopia Management Portfolio.
Compliance & SOPLead and work closely with the direct manager and key stakeholders to ensure compliance with all legislation and regulations relevant to the local market.
Implement plans and programs to continue to meet all compliance requirements i.e., GDPMD, ISO, etc.
Review and optimize relevant standard processes to meet company/market legislative requirements while balancing business efficiency and customer engagement.
Job Requirement:Bachelor's degree in Optometry and/or any business or science-related field.
8 to 10 years of relevant working experience.
Experience in developing and executing training programs and product management.
Good communication and interpersonal skills.
Proactive mindset, with the ability to tactfully handle stressful and difficult situations.
Detail-oriented and work with a high level of accuracy.
Technically sound and passionate about Optometry.
Good working knowledge of Microsoft Office applications.
Your application will include the following questions:
What's your expected monthly basic salary?
Manufacturing, Transport & Logistics - 51-100 employees
The ZEISS Group is an international leader in the fields of optics and optoelectronics that has contributed to technological progress for more than 160 years in the markets for industrial and research solutions, medical technology, and consumer optics.
With a view to get closer to our customers in the Southeast Asian region, ZEISS started its Southeast Asia organization in 1990 with its Regional Headquarters in Singapore.
Other direct sales and service operations include Malaysia, Vietnam, Philippines, and Thailand; with representative offices in Indonesia.
This is further supplemented by a network of business partners spread across the region.
The Camera Lenses, cinemizer, Industrial Metrology, Medical Technology, Microscopy, Semiconductor Metrology Systems, and Vision Care business groups of ZEISS have established operations in Southeast Asia.
With a quest for excellence and a commitment to continued improvement in the service to our customers, ZEISS is confident of being the choice partner for the customers we serve in the region.#J-18808-Ljbffr