Product Operation Manager

What You'll Be Doing:
Responsible for translating & monitoring the quality of the SHOPLINE help center Conduct product training for the internal team and ensure the product knowledge of the internal team is always top notch Monitor and analyze merchant's issues to ensure help center and product training are up-to-date Define processes to support front-line teams in knowing the product and features. Identify internal team training experience, and standardize a syllabus of training that can cater to all region's internal team Partner with cross-functional teams such as Product, Merchant Success, Engineering, and more, to improve product quality and resources that help scale support & operations workflows Conduct analysis, and evaluation report to understand and illustrate internal team sentiments and needs
Who we're looking for:
Bachelor's Degree or any equivalent with at least 2-3 years of working experience preferably in the eCommerce or SasS industry. Experience in the tech environment and/ or startup environment will also be considered. Experience resolving and communicating about issues with both technical and non-technical audiences Excellent communication(be able to read, write & speak in English and Mandarin), presentation, and interpersonal skills Experience working with cross-functional teams,Adaptive. Capable of thriving in an ambiguous, and fast-paced environment Self-motivated and consistently willing to exceed own expectations Ability to multitask. You can handle several different tasks at different stages at once and are able to prioritize by importance High attention to detail, with great organization and coordination skills Self-starter and good team player. Positive attitude, patient with people, and willing to learn. Curious and interested in technology and new products. #J-18808-Ljbffr