Product Performance Manager, Business Process Excellence

Job Description Build and maintain a continuous product roadmap by working with product teams at the regional and global level. Parallelly work with the various operations and business teams to understand business processes and explore how to solve problems that have never been solved before at this scale Opportunity to lead service operations initiatives related to  a) product feature gap identification, requirement gathering, idea generation based on business pain points; and  b) play a key role in the solution testing and implementation phase Drive feature development updates and ensure strong collaboration and communication across the company and serve as a primary product point of contact for live operations and agent experience Lead a team of regional specialists who are responsible for service operation's product strategy Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of product feature improvement opportunities Optimize feature rollout for high impact features that speeds up time-to-market and time-to-value Responsible for new product rollout and system integration Be the gatekeeper for product and tech features to ensure optimal business impacts Qualifications At least 3 years of experience managing web and mobile consumer products as a product/tech specialist in a fast paced tech setup. Plus points if you have worked in a similar organization like ours or have experience in driving key business metrics A passion to build a great product & be successful with that product in the market A passion for design excellence, usability & consumer appeal in products Strong bias to get to the root cause of a problem and find actionable insights through existing ambiguity A good understanding of and passion for scrum and agile development methodologies A sense of urgency, pragmatism and a solution-oriented approach to problem-solving An analytical mindset and skill-set A passion for finding amazing food and great service Past experience of Salesforce, zendesk, SAP or similar will be an advantage