Product Training And Internal Communication Officer/Executive

Internal Communication (80%)


-Develop and execute internal communication and engagement plan that align with business objectives.


-Plan, edit and write content for a variety of internal communications mediums, such as presentations, announcements and postings etc., across multiple communication channels.


-Manage internal communication channels, such as social media and communication system, to ensure all messages are consistent and engaging. 


-Ensure that all internal communications are handled in a timely manner and all employees are actively engaged by sharing mediums with a common voice.


-Liaise with APAC team in aligning internal communications calendar, planning and content production. 


-Work closely with cross functional teams, such as human resources, marketing and product, to execute communication initiatives from concept to delivery.


-Stay up to date on internal communication technologies and trends to identify opportunities for improvement and innovation.

Product Training (20%)


-Plan, design, and implement training programs ranging from orientation, product knowledge, technical skills, customer service and selling skills training.


-Perform localization of product training materials, sales skill courses, product comparison courses, product related materials.


-Identify and develop a variety of learning materials such as e-learning modules, workshops, and manuals to enhance the capabilities of Sales Representatives.


-Stay updated with industry trends, best practices, and advancements in training techniques to ensure the effectiveness of training programs.

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; Requirements:-


- Candidate must possess Diploma or Bachelor's degree in Communications, Public Relations, Marketing, Business Studies / Administration / Management or equivalent.


-1 - 2 years' working experience in relevant field.


-Required language(s): Mandarin, English, Malay.


-Proficiency in Microsoft Office includes Excel, Words and Power Point


-Proficiency in Adobe Photoshop.


-Well-organized with strong time management skills to oversee content schedules and deadlines.


-Strong interdepartmental collaboration and coordination skills.