The Professional Services Consultant is a member of our consulting group that delivers configurable solutions to our end user customers and partners.
The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Tungsten Automation Corporation products.
Key Responsibilities
Deliver Tungsten Automation Corporation solutions to customer based on requirements document
Provide technical leadership to customer on the Tungsten Automation Corporation solution as configured to the customer's requirements
Work closely with project manager to keep projects on schedule and within budget
Function as the Tungsten Automation Corporation subject matter expert
Work independently in developing a solution per the customer's requirements
Document all customer-specific configuration
Install Tungsten Automation Corporation configuration in customer environments when not implementing cloud / SaaS solutions.
Skills and Knowledge Required
Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base
Consultative communications style, effective listener
Work collaboratively with team members, understand team objectives and help team meet these objectives
Understand customer's goals and objectives
Adhere to established work schedule and plans
Demonstrate strong listening skills, asking questions to clarify for understanding
The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriented
Strong technical, analytical, and problem-solving/troubleshooting skills
Understanding of software development, architecture and customization
Familiarity with Enterprise Application Services
Other Skill Focus
SQL Server based skills; in areas such as MS SQL Server architecture, design, and tuning
Experience writing scripts using SQL, PL/SQL, and ASP.NET programming language
Ability to understand the functional design and technical project requirements
Working knowledge of one of the following domains: AP, AR, Payroll, HR, etc.
workflow, BPR and/or SAP
Escalate support issues with appropriate internal resources when necessary
Transfer/share technical knowledge to other team members
Accurately and professionally document all work
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)
Ability to work alternative shift and client hours when necessary
Ability to travel to customer project locations as needed#J-18808-Ljbffr