Job PurposeThe Professional Services Consultant is a member of our consulting group that delivers configurable solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Tungsten Automation Corporation products.Key ResponsibilitiesThe Professional Services Consultant must be able to: Deliver Tungsten Automation Corporation solutions to customer based on requirements document Provide technical leadership to customer on the Tungsten Automation Corporation solution as configured to the customer's requirements Work closely with project manager to keep projects on schedule and within budget Function as the Tungsten Automation Corporation subject matter expert Work independently in developing a solution per the customer's requirements Document all customer-specific configuration Install Tungsten Automation Corporation configuration in customer environments when not implementing cloud / SaaS solutions.Required SkillsSkills and Knowledge RequiredStrong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer baseConsultative communications style, effective listenerWork collaboratively with team members, understand team objectives and help team meet these objectivesUnderstand customer's goals and objectivesAdhere to established work schedule and plansDemonstrate attention to detailDemonstrate strong listening skills, asking questions to clarify for understandingThe ability to develop and manage multiple projects and project teams simultaneously while remaining detail-orientalStrong technical, analytical, and problem-solving/troubleshooting skill.Understanding of software development, architecture and customizationFamiliarity with Enterprise Application Services.SQL Server based skills; in areas such as MS SQL Server architecture, design, and tuningExperience writing scripts using SQL, PL/SQL, and ASP.NET programming language.Ability to understand the functional design and technical project requirementsWorking knowledge of one of the following domain: AP, AR, Payroll, HR, etc. workflow, BPR and/or SAPEscalate support issues with appropriate internal resources when necessaryTransfer/share technical knowledge to others team membersAccurately and professionally document all workProficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)Ability to work alternative shift and client hours when necessaryAbility to travel to customer project locations as neededQualificationsRequired Experience Experience with Tungsten Automation Corporation products or equivalent products from both a functional and technical perspective Bachelor's Degree or equivalent in Computer Science, Information Systems or related specialization. 3+ years' experience in the field or a related area preferred Must have excellent communication skills, strong organizational abilities and a high degree of attention to detail. Consultative communications style, effective listener Good presentation and organization skills Ability to collect and document business requirements, technical requirements and process flowsTungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/VetsWhile the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
