Initiating and setting goals for programs according to the strategic objectives of Ascentec Engineering Be the main customer point of contact for weekly meetings and act as a customer escalation point Responding and managing to customer inquiries in a timely manner Participate in the development and execution of division business plans based on corporate objectives Planning new and ongoing programs involving deadlines, milestones and processes Drive production and production operations departments to attain maximum efficiency and quality in the manufacturing of customer's products Support the adherence to a production master schedule and respond as appropriate to significant deviations and changes to satisfy customer requirements and to optimize resource utilization Develop, recommend and implement manufacturing procedures that result in continuous improvement in competitive positioning, profitability, and customer satisfaction Develop, monitor and report on operating costs within functional areas; Develop and implement action plans related to same Ensure that orders are manufactured per customer specifications/quality requirements and that manufacturing cost standards are met Manage department budget and control expenses effectively Meet and exceed customer satisfaction based on response time, OTD and part quality Develop or approve budgets for operations Devise evaluation strategies to monitor performance and determine the need for improvements Supervise all program and project managers involved to provide feedback and resolve complex problems Discover ways to enhance efficiency and productivity of procedures and people Apply change, risk and resource management principles when needed Producing weekly reports to customers on project statuses Keep senior management informed with detailed and accurate reports or presentations Read reports prepared by subordinate to determine progress and issues Participating in key customer meetings, most of which are outside of the working hours. Ensure program operations and activities adhere to legal guidelines and internal policies