Job Responsibilities:
Initiating Goals:Program Management Directors set strategic goals for programs based on the organization's overall objectives.
Resource Allocation:They allocate the necessary resources to execute these plans from start to finish, including identifying processes, deadlines, and milestones.
Budgeting and Operations:
Budget Development: Program Management Directors develop or approve budgets for programs.
Operational Oversight: They oversee the entire program lifecycle, ensuring adherence to deadlines, milestones, and processes.
Performance Monitoring and Improvement:
Evaluation Strategies: Devise evaluation strategies to monitor program performance and identify areas for improvement.
Supervision and Feedback: Supervise program and project managers, providing feedback and resolving complex issues.
Process Optimization: Explore ways to enhance efficiency and productivity in procedures and among team members.
Change and Risk Management: They apply principles of change, risk, and resource management when needed.
Reporting and Compliance:
Progress Reports: Review reports prepared by managers to assess progress and address any issues.
Legal and Policy Adherence: Ensure that program operations align with legal guidelines and internal policies.
Provides timely and accurate financial forecasts, anticipated revenues, and expenses for all Global Call Center and Global Marketing based operations.
Project Coordination:
Work closely with the management team on various projects and day-to-day activities across the business.
Driving the implementation of regulatory-related change initiatives and managing the technology agenda.
Cost Transparency:
Oversees the production of regular reports and ad hoc analysis, ensuring transparency in allocated costs to product lines.
Review the appropriateness of cost allocations and identify areas for improvement.
Profitability Analysis:
Focus is on profitability analysis of multiple product lines within the business.
Emphasize cost structure and ensure the accuracy and appropriateness of complex cost allocations.
Requirements & Qualifications:
Bachelor's degree in Business Administration, Project Management, or a related field (an MBA is often a plus).
Extensive experience (typically 10+ years) in program management, with at least 5 years in a leadership role.
Proven track record of successfully delivering complex programs on time, within budget, and to scope.
Strong understanding of program management methodologies (e.g., PMP, Agile), competitor analysis, and customer needs.
Excellent communication, interpersonal, and negotiation skills to build rapport, present persuasively, and close deals.
Analytical and problem-solving skills.
Excellent time management and organizational skills.
Leadership skills to motivate, coach, and develop a high-performing program management team.#J-18808-Ljbffr