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Responsibilities:With guidance from more experienced team members, manage customer account profitability, forecasting, planning, and monitoring efficiency and execution of strategies.
Strong participation in pricing/bid preparation and the development and management of contract terms.
Manage and monitor customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).
Manage order & demand management.
Create Work Orders / Service Orders / RMA.
Communicate frequently with customers to help ensure satisfaction with the company and the products.
Co-ordinate and host regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
Receive and resolve customer issues and complaints.
Monitor the impact on inventory of order changes.
Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
Work with cost engineering, finance, and SCM staff to coordinate efforts to analyze costs and price variances.
Job Requirements:In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
In-depth knowledge of the business issues associated with manufacturing PCBs.
In-depth knowledge of product pricing, contracts, and contract negotiations.
Thorough understanding of business risks and price makeup (Value add and Materials).
Excellent customer contact, negotiation, and problem resolution skills.
Good presentation, database management, and computer skills.
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
Minimum of5-6 years working experiencein related fields.
Minimum education is Bachelor's Degree in relevant fields.
Application Questions:Which of the following types of qualifications do you have?
Which of the following statements best describes your right to work in Malaysia?
How many years' experience do you have as a Program Management Specialist?
What's your expected monthly basic salary?
How many years' experience do you have as a Management Specialist?#J-18808-Ljbffr