Job Summary: Responsible for managing an existing customer base and ensuring optimal customer satisfaction.
This will be done by building a strong team that provides timely order processing, continuous communications, and proactive issue resolution.
Highly motivated, innovative who savors challenges and love to tackle tough problems.
Job Responsibilities: Manage program team execution of orders, contracts, backlog, and facilitate problem resolution across organizations.
Analyze potential solutions and provide information required to make appropriate decisions that ensure on time delivery and total customer satisfaction.
Coordinate activities with operations, production, accounting, issuing, and shipping to provide a high level of customer care.
Monitor and grow established business relationships.
Organize efforts professionally to meet day-to-day customer requests and follow up on commitments.
Assist Program Manager Leader in the day-to-day management of the assigned accounts, and successfully communicate customer inventory demands to Rapid teams to ensure proper inventory levels.
Manage the interfaces between the customers engineering/management teams and Rapid teams to facilitate the introduction of new products.
Successfully utilize customers' portals to manage OOR and other reports.
Job Requirements: Bachelors degree in Engineering, Business Administration, or a related field is preferred.
Minimum 8-10 years of relevant experience in the OEM, Semiconductor, or EMS industries, with a strong preference for experience in wire harness and cable assembly.
Proven track record in order management, inventory control, forecasting, and revenue management.
Strong leadership skills with experience in team management and customer relationship management.
Excellent analytical, problem-solving, and decision-making abilities.
Knowledge of MRP systems and shipping/customs compliance.
Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Attention to details and follow-up.
Flexible and adaptive to work long hours.
Able to work under pressure and self-starter attitude.