In this Role, Your Responsibilities Will Be: Configure and coordinate the technical components of Planview and similar tools.
Investigate, diagnose, and resolve raised support issues.
Assists in testing new platform features as necessary.
Produce and maintain documentation for release processes, technology integrations and configurations to facilitate development and support efforts.
Serve as a technical point-of-contact for the project management and process team to advise on standard methodologies in using Planview and other tools and advise on the impact of platform updates.
Partner with the Product Owner to ensure successful deployment of the desired experiences through activities such as: Evaluate Planview and other tool functionality to offer efficient, high quality, and scalable solutions that support business requirements.
Build a deep understanding of interdependent system and Planview and similar technologies to facilitate ongoing improvements.
Collaborate on the backlog of feature ideas.
Be actively engaged in project management meetings.
Maintain daily work records and time on project tasks.
Who You Are: You are data-driven, making decisions based on detailed analysis and evidence to ensure accuracy and effectiveness.
You prioritize web-based technology solutions, demonstrating digital platforms to streamline processes and improve user experiences.
Your communication skills are strong, enabling you to clearly convey complex information and collaborate optimally across teams.
For This Role, You Will Need: BS in Information Technology, Business, or related field + years of demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience with administration of web-based technology solutions including configuration-based functionality and customization with html, css, and other common web technologies.
Demonstrated experience working across stakeholder and delivery teams to execute requirements.
Demonstrated aptitude for systems-thinking, evaluating events in a larger context, and root cause analysis.
Good understanding of architecture, UI, and configuration of web-based applications – direct experience with online learning platforms is preferred but not required.
Good background in unit, system, and user acceptance testing in conjunction with issue tracking and resolution processes.
Proven knowledge and understanding of how technology can enable impactful and effortless learning experiences.
Preferred Qualifications that Set You Apart: Knowledge and understanding of instructional design processes and tools is preferred but not required.
Strong verbal and written communication skills in English.
Experience with Agile/Scrum methodologies and project delivery.
Experience with SFDC Administration.
Knowledge of Planview Administration and or Kimble Administration is a plus.
Our Offer To You: By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets.
We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.
We welcome foreign nationals to join us through our Work Authorization Sponsorship.We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.
We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.Our Commitment to Diversity, Equity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.
We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.
Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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