To ensure clients' need are satisfied by constructing partnerships between the company, clients, vendors and subcontractor organizations.
Key Accountabilities
-Gain an awareness of the necessary level of financial control for projects; learning how to budget, forecast, invoice and maintain tight management of ongoing project budgets.
-Gain a good understanding of internal department roles, project stages and administrative processes to aid the smooth management from initial brief to final build, delivery and project reporting.
-Respond to client requirements as specified in the contract or SLA.
-Act as a primary point of contact for client needs requirements and expectations with regards to assigned project.
Key Roles
-Primary contact for the assigned project on service delivery and support the Project Manager in identifying growth opportunities and contract profitability.
-Support end-to-end planning, build and delivery of assigned project.
-Assist with managing the delivery output process, including briefing client feedback to team members and assist in managing delivery of key stages of work.
-Major contribution to overall client satisfaction for project delivery.
-Address performance in troubled units/departments to achieve productivity objectives.
-Provide input of key documents into project/account repositories.
-Manage backup/recovery plans, disaster backup scenarios, capacity management and risk management, communication with the client and business compliance to industry rules and guidance.
Team Work
-Attend and contribute to team meetings in a positive manner.
-Share information with team members.
-Be comfortable in working with all stakeholders.
-Collaborate with other team members to apply new ideas, practices and tools to improve the team's effectiveness.
-Perform other duties as required, including covering absences/leave where required.
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; Requirements:- Job Requirements
-Diploma or University degree in Computer Science/ Engineering or a related discipline.
-A natural team player attitude.
-Excellent customer service and a good communicator. Communicate effectively in English with all customers and stakeholders.
-Able to adapt to change and respond positively when faced with new challenges.
-Able to work autonomously, investigate and think analytically to problem-solve in a creative manner.
-Good financial acumen.
-Be proactive and timely to support the deployment of projects ensuring quality, accuracy and practicality of all tasks.
-Excellent time management and organizational skills, with demonstrable experience of working under pressure to tight deadlines and managing multiple work streams with conflicting priorities.
-Experience in credit collection for BFSI and/or telecommunication industry, and knowledge of credit collection workflow from pre-due to recovery is an added advantage.