ModSquad is currently seeking an energetic, proactive Project Manager to join us on the Vimeo Project!
Vimeo is a unique project in that it's many smaller projects that fit into a very collaborative (and giant!)
canvas.
The PM for this role must not be afraid of humility, challenges, and must also be on a constant improvement mindset.
What you will do:
Support a group of very talented mods in customer service with a focus on professional development leading to lateral growth.
Assist with team recruiting, training, and performance management
Be willing and able to handle customer tickets
Oversee a team schedule to make sure all shifts are filled
Perform weekly and daily quality and productivity checks for all Mods
Work with Mods as an escalation point to troubleshoot issues and solve problems
Communicate clearly and consistently to the team and supervisors any changes, updates, or relevant information
Promote team collaboration, drive professional growth, and inspire innovation among the team by working closely with your management counterparts
Work with data significantly to tell the story of what we are attempting to fix, address, or propose
Be proactive in addressing trends, issues, or suggestions
Assist in Knowledgebase article and workflow creation/updates
Required Skills, Experience, and Work Mentality:
You are currently working at a Lead or higher level within ModSquad
You are familiar with Zendesk and Zendesk Management.
(Zendesk Insights & Explore is a huge plus!)
You can work 40 hours per week
You understand basic to moderate technical troubleshooting.
Much of what we do is technical in nature
You are a team player and can work well within a multi-tiered, multi-team setting.
Titles are unimportant to you – you have no problem jumping in as needed and are driven to improve the project.
You are compassionate and empathetic while still holding Mods to exacting standards to ensure that they reach above their best!
You aren't afraid of being given directions daily but are also willing to share your ideas on how to improve things
You are highly data-driven and understand not only the importance of metrics but also how to interpret them.
You are a proactive communicator – and can do so comfortably to both Mods, other (A)PMs, AMs, and the client.
You have a Kaizen mindset ("How can we make this better?") at all times.
Requirement:
Remote patch management and endpoint security software installed by ModSquad
All interested parties will receive a response within two weeks.
About ModSquad:
ModSquad is a global provider of managed digital engagement services.
Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Sony, Zendesk, and Topps, to name a few.
We bring companies closer to their customers than ever before.
From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work.
With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.
Individuals seeking employment at ModSquad are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.#J-18808-Ljbffr