Project Manager - Bpo

Deliver to successful completion identified initiatives (global or regional) that will deliver operational quality in the shared service center- Analyze and design of technology-driven and/or automated solutions that support service line requirements- Analyze and design process improvements in the designated process areas that deliver measurable and/or qualitative benefits- Prepare, update and regularly review all relevant process map documentation for the service line and the supporting/enabling functions- Assess innovative ideas generated from an Ideas Management program relative to benefit and cost- Support the BPO Manager in cultivating culture of continuous improvement and innovationSpecific Role challenge- Gain support of the service line that the systematic approach creates significant and measurable improvement.- Create understanding with employees what the needs and benefits are of process improvement initiatives- Contribute to cultivating a culture of continuous improvement and innovationKey Activities- Execute business process improvement initiatives with employees, relevant stakeholders and process owners- Provide effective and efficient support to the Head of Lean Program to ensure the smooth running of the department- Ensure that customer interests are reflected within all phases of improvement- To liaise with external IT vendors, Finance Business Partners and Consultants- Understanding the different processes used throughout finance and HR operations locations in Asia Pacific- Identifying/ leveraging best practices already in use in the finance operations community- Designing practical and effective solutions to address improvement opportunities - both cost and performance- Successfully implement improvement initiatives with Finance and HR Business Partners- Strive as a SME on process improvements/ standardization methodology- Provide consultative services to both external Finance and HR Business Partners and internal support staff- Ability to relate to cross-cultural processes and country sensitivities- Responsible for process documentations (i.e. process maps)- Maintain strong client relationships- Be able to influence decisions / actions through provision of value added inputs into the organization's business processes**Salary**: RM6,000.00 - RM7,000.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Monday to FridaySupplemental Pay:- Overtime payAbility to commute/relocate:- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)**Education**:- Bachelor's (preferred)**Experience**:- Project Management: 5 years (preferred)