Manager/Senior Manager - Business Process Optimization
(Project Management Operations)Description
Overall Role Purpose
Oversee the operations of individual projects within the program.
Plan, execute, and close projects efficiently, ensuring they align with organizational goals, stay within timelines, scope, budget, resources, and meet quality standards to complete work within program guidelines.
Coordinate team efforts, manage risks, and communicate progress to stakeholders, facilitating successful project delivery.Specific Role Context
Create a business case, set up a PILOT project to validate the business benefits and associated assumptions.
Design an efficient project framework and strategic roadmap approach for global/regional implementation.
Track and monitor project progress, dependencies, budget, resources, and provide timely updates to stakeholders to steer decisions that accommodate dynamic business development.
Make data-driven and fact-based recommendations to the business to mitigate and overcome project risks or challenges.
Create innovative ideas and solutions to improve project efficiency and benefit realization.
Facilitate workshops based on project needs, such as As-Is process review, Design To-Be process, Data Gathering, and Problem Solving.
Establish project acceptance criteria, success criteria, and define KPIs to measure the targeted project benefits.
Leverage project management tools to control project execution and adopt best practices as per industry standards.
Manage global and regional stakeholders to align on expectations, involvement in the project, and the decision-making process.
Support stakeholders and the organization to accept changes by defining processes and strategies to ensure the project's intended outcomes are embraced and successfully implemented.
Lead and collaborate with physical, virtual, or hybrid teams to manage end-to-end project implementation effectively.Specific Role Challenges
Contribute to the Management and Service Line support towards the successful execution of the services provided in the center.
Promote quality and transparency as key levers to operational steering.
Contribute to integrating BPO as the quality and continuous improvement partner for all Service Lines at Finance Operations.Qualifications:
Key Capabilities/Competencies
Solid project management experience.
Process design and engineering.
Good knowledge of quality management tools and approaches.
Strong communication and presentation skills.
Stakeholder management.
High confidence in the usage of analytical and statistical methods.
High confidence in the usage of standard MS Office software.
Managing virtual teams.
Expected Years of Experience
Minimum of 5 years' experience in Shared Services for Finance & Accounting at a junior project management level or as part of the BPO organization.
Having participated in LEAN House, transitions, or system deployments is an advantage.
Educational Qualifications
University degree or equivalent.
Comprehensive knowledge of project management methodologies (PRINCE 2 or PMP).
Fluent in English language (written and spoken).#J-18808-Ljbffr