Job Description Job Responsibilities: Project Management: Lead the planning, execution, and monitoring of projects within retail and commercial banking, ensuring alignment with strategic objectives and regulatory requirements. Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies, to ensure successful delivery within scope, budget, and timelines. Coordinate cross-functional teams, including IT, operations, compliance, and marketing, to drive collaboration and ensure project goals are met. Provide regular updates to stakeholders on project progress, risks, and issues, and implement mitigation strategies as needed to keep projects on track. Business Analysis: Conduct in-depth analysis of banking processes, systems, and customer requirements to identify opportunities for improvement and optimization. Gather and document business requirements through stakeholder interviews, workshops, and data analysis, ensuring alignment with regulatory guidelines and industry best practices. Analyze market trends, customer feedback, and competitor offerings to identify opportunities for product innovation and differentiation within retail and commercial banking segments. Collaborate with product managers, developers, and designers to translate business requirements into actionable solutions that meet customer needs and drive business growth. Retail and Commercial Banking Expertise: Understand the unique challenges and opportunities within retail and commercial banking sectors, including deposit products, lending services, payments, and digital banking solutions. Stay updated on industry trends, regulatory changes, and competitive landscape to inform project strategies and recommendations. Collaborate with internal stakeholders and external partners to implement solutions that enhance customer experience, increase operational efficiency, and mitigate risk within retail and commercial banking operations.
Job Requirements Bachelor's degree in Business Administration, Finance, Information Technology, or related field; Master's degree or relevant certifications (e.g., PMP, CBAP) preferred. Proven experience in project management OR business analysis roles within the banking or financial services industry, with a focus on retail and commercial banking. Strong understanding of banking products, services, and processes, including deposit accounts, lending products, payments, and digital banking platforms. Familiarity with regulatory requirements and compliance frameworks relevant to the banking industry, particularly in retail and commercial banking domains. Excellent communication, presentation, and stakeholder management skills, with the ability to collaborate effectively across departments and levels of the organization. Analytical mindset with the ability to gather, analyze, and interpret data to make informed decisions and recommendations. Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, Confluence), as well as business analysis techniques and tools (e.g., BPMN, UML, Microsoft Visio). If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. Risk Management, Data Analysis, Project Management, Waterfall, Business Analysis, Regulatory Requirements, Bpmn, Microsoft Visio, Uml, Stakeholder Management, Agile
