Project Technical Support

Job briefSalary Range: RM3,000 - RM5,000Location: Wisma Zelan, CherasBasic + Attractive Sales Commission + Special BonusGreat and Flexible Working EnvironmentGood Career AdvancementsDescriptionTo provide systems implementation support and adviceCreation of training courses and supporting materials - including written, video, and interactive eLearningDelivery of training to a range of users, physically or virtuallyProviding one to one and bespoke training for users to address specific issuesMust have basic knowledge of general financial accountingMust have basic knowledge of general computingMaintaining a positive, empathetic, and professional attitude toward clients at all timesResponding promptly to clients' inquiriesCommunicating with clients through various channelsAcknowledging and resolving clients' complaintsKnowing our products inside and out so you would be able to answer questions / provide information when needed by clientsProcessing orders, forms, applications, and requestsKeeping records of clients' interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the client service processEnsure client satisfaction and provide professional client supportRequirementsCandidate must possess at least a Diploma or Bachelor's Degree in IT / AccountingAble to stay calm when customers are stressed or upsetGood with computersExperience with customer support jobMust have your own transportation to driveMust have basic knowledge of general financial accountingMust have basic knowledge of general computingGood command in multi languages - Bahasa Melayu, English and Mandarin in both verbal and written communication#J-18808-Ljbffr