Provider Services - Inquiries Supervisor

Job summary
Supervisor role supporting Provider Relations LeadManaging a team of provider service agentsDelivering core services to internationally contracted providers
Job seniority: mid-to-senior level
Responsibilities
• Motivating individuals and teams to achieve work output targets• Supporting the creation of team processes and new structure• Monitoring and managing Provider Services KPIs• Organizing call schedule for 24/7 coverage• Leading and managing team in a fast-paced environment• Driving continuous improvement and escalating risks• Managing remote/virtual teams• Making data-driven assessments and decisions• Proficient in Excel, Microsoft Office, and call management tools• Having a growth mindset and positive attitude towards change
Requirements
• Minimum 1 year experience as a people manager of an operational front desk• Experience in Contact Center is highly valued• Experience with CRM and planning tools• Experience with management of remote/virtual teams• Tech-savvy and proficient in Excel, Microsoft Office, and call management tools• Growth mindset and positive attitude towards change
Key Skills Needed
• Motivation• Team management• Monitoring and reporting• Process creation• Call scheduling• Conflict management• Data-driven decision making• Tech-savviness• Excel proficiency• Change management