Job Description Roles & Responsibilities: 1 . Customer Quality: Regularly visit and liaise with customers' SQE on quality, reports, and requirements related issues. Ensure that all Risk Analysis, non-conformance reports, and customer feedback/8D are fully processed, and corrective and preventive actions are taken. Monitor and keep track of RCA and CAPA with Manufacturing Process Owner to ensure effectiveness. Regularly share SCAR status and follow-up actions on RTV. Ensure that all statutory, regulatory, and product cleanliness requirements are taken care of and followed up. Ensure Customer Spec, SOPs, and Work Instructions governing criteria for work practices are prepared and available at the point of use and are followed. Monitor and audit the effectiveness of PMP, SOPs, and Work Instructions and ensure remedial actions are promptly taken. 2. Supplier Quality: Liaise with suppliers' CQE on quality, reports, and requirements related issues. Liaise with suppliers for quality discrepancies and follow up on the improvement actions from suppliers. Lead supplier quality audits. 3. Internal Quality: Enhance the internal quality control system and workflow to improve efficiency and drive quality improvement projects. Work with Operations and NPI for process and product improvement activities. Collaborate with the functional team to define inspection criteria to ensure supplier process capability is effective to meet product requirements. Assist in FA and New Sample Submissions when needed. Recommend Quality, EHS, and RBA improvement plans. Carry out project management or ad-hoc projects as assigned from time to time. Handle and respond to corporate Ecomatrica Platform. Manage ISO9001 & ISO14001. Manage material TDS, RoHS, Reach, and chemical substance system and customer audits. Handle Order Tracking Report. Requirements 1. More than 3 years' experience in product quality management. 2. Good experience in customer complaint handling. 3. Good experience of quality control and quality assurance in line. 4. 8D/FMEA/quality control plan implemented. 5. Strong communication skills. 6. Good problem-solving ability. 7. Positive learning ability. 8. Clear logic analysis ability. 9. Good oral English, Bahasa Melayu & Mandarin. Proficiency in Mandarin will be given priority .
