Qa Supervisor L Bpo

QA Supervisor l BPO Agensi Pekerjaan Times Management Consultancy Sdn Bhd subang jaya, Selangor, Malaysia MYR 3500 - MYR 4000 Full Time
4 months ago WHAT YOU'LL BE DOING Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. Provides customers with information that is specialized and communicated in warm empathetic manner. Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes, examining each as a specific case Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office. Provides customers with information that is specialized and communicated in warm empathetic manner. Gathers all necessary information to update the database Explains company policies to customers as required Guides end-to-end resolution of customer issues, seamlessly and efficiently Supports and mentors less experienced team members Performs other duties as assigned Complies with all policies and standards WE WANT SOMEONE WHO: Min 1 year of team lead experience in BPO industry.