Role and ResponsibilitiesDuties and Responsibilities:Main Responsibilities:Report to the QA & CM Manager for establishing and maintaining an independent quality system, aligned with organizational and regulatory standards.Oversee the standardisation and development of the Quality System.Support departmental and organisational document standardisation and revisions according to regulations and internal requirements.Specific Functions:Document Control Centre Functions:Create and maintain trainee's training records according to various training requirements.Manage records retrieval and distribution while maintaining chain of custody.Produce course completion certificates, transcript, transmittal letter, and maintain a reference register for certificate printing.Provide an enquiry service for staff, trainees, and customers for documentation-related information.Record-Keeping and Document Control:Create, manage, and retrieve training records for various training programs, ensuring their completeness and retrievability.Maintain a centralised record-keeping system that adheres to standards of completeness, integrity, and accessibility.Register new documents, manage revisions, and handle the document approval process and publication.Examination Management:Assist the process of examination including receiving question databanks (QDB) / Master Question Papers (MQP) fromSubject Matter Experts (SME) / Test Authors / Knowledge Experts (KE).Ensure proper condition and availability of examination facilities, materials, and equipment, and conduct invigilation.Post-exam, handle answer sheet marking using Optical Mark Reader (OMR) and secure records in locked cabinets.Assist in maintaining and updating the master list of question papers according to Civil Aviation Authority of Malaysia (CAAM)requirements.Manage secure receipt and dispatch of examination papers for both internal and external use.Oversee the timely allocation and retrieval of examination papers.Perform marking of exam papers, analyse failure rates, and trigger updates or reviews of questions.Manage timely processing and publication of examination results to students, academic staff, CAAM and clients.Quality Management SystemSupport the implementation, management, and integration of a QMS.Report to management on quality issues, trends, and non-conformities.Assist in establishing clear metrics and goals, providing visibility to the QA & CM Manager on the QMS's performance.Quality Assurance and Auditing:Participate in internal and external and Quality Management System audits.Assist in the preparation and resolution of internal and external audits, including audits specifically targeted at the Document Control System.Assist in root-cause analysis for corrective actions and process improvements, reporting to management.Assist in implementation of corrective action and improvement process.Additional / Cross Functions Responsibilities:Undertake additional tasks and projects as assigned by the QA & CM Manager.Qualifications and Skills:Degree in Business Management, Information Technology, or any related field.Minimum 3 years working experience in document control environment.Excellent written and oral communication skills. IT skills: Outlook, Word, ExcelWorking conditions:Required to invigilate examination with short notice.Ability to work independently, organize and prioritize workload to meet deadlines and work to agreed standards. #LI-NY1 Position TypeRegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
