Quality Analyst, Qm - Service My Malaysia Posted On 09/14/2023

Qualifications
(Basic Degree/Diploma etc) Diploma/Degree holder in any discipline.
Non degree holders can be considered if they have relevant working experiences.

Professional Qualification and/or Regulatory, Licensing requirements
N/A

Relevant Work Experience
Individuals with previous experience in any of the following field:
Contact Centre Operations Banking or Credit Card Operations/Processes Quality Monitoring Required Competencies and Skills * Competencies/Skills
(Essential to succeed in this job) Technical/Functional skills 1) Computer Literacy (Essential) Proficient in MS Office (Word, PowerPoint, Excel) Standard computer operating systems (MS Windows) 2) Communication Skills - Conversational & Written (Essential) Articulate ideas to audience clearly Ability to influence Telemarketing & Call Centre agents Ability to provide feedback and document findings in a clear and concise manner 3) Positive Attitude (Essential) Patience – handling different profiles & backgrounds within a group High acceptance to change Continuous improvement mindset 4) Language Skills (Essential) Proficiency in Bahasa Melayu (Written & Verbal) Proficient in English (Written & Verbal) Proficiency in Mandarin & Cantonese (Verbal) an added advantage 5) People Coaching Skills (Desired) Coaching for Call Centre Sales / Service agents 6) Analytical Thinking Skills (Desired) Ability to organize datasets in relevant software Apply standard sales analytics Generate insights from data Present to relevant audiences
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