**Responsibilities**:Trainer- Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required- Present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts- Assist in evaluating the performance of associates using tools available such as assessments, playbook observations, etc. to the Trainer and Training Manager- Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle- Responsible for achieving individual training performance metrics- Support the transition of trainees from training to production environment, ensuring competency levels meet business needs- Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations- Participate in Concentrix and client training sessions as required- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.- Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunitiesSr. Quality Evaluator- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices- Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommendchanges- Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)- Complete phone time to keep current on programs (as applicable)- Contribute to maintaining forms and legends documents- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals**Generic & Behavioral Skills**- At least 1 year experience in training facilitation and quality evaluation- Strong Communication Skills- Must possess good English communication skills- Will communicate with Clients, Operations Manager, DPE, Supervisors and Support staff in EnglishLiaise with client partners on a regular basisBachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred- Strong communication skills, both written and verbalProficient in Microsoft Office- Demonstrated ability to multi-task and meet timelines on deliverablesSelf-starter, sense of urgency, and works well under pressure????: ????, ?????: RM10,000.00 - RM20,000.00 ??????????:- Cyberjaya: ??????????????????????????? (??)???????:- Are you a Native Japanese?- What is your WhatsApp Phone Number?- Do you have B2-Level English Proficiency???:- Trainer: 1? (????)- Quality Analysis: 3? (??)??:- Japanese (??)
