Provide administration and clerical support to the Quality Assurance Manager.
Assist Quality Assurance Manager to coordinate, implement and monitor quality systems and risk management in support of the hospital business strategy, goals and objectives.
Assist Quality Assurance Manager (QAM) in all aspects of programs to ensure a good quality culture and openness.
Duties and Responsibilities
Assist to drive continuous improvement initiatives to enhance productivity, quality standards and service excellence.
Disseminate new and revised quality related policies, programs and practices to the staffs.
Involve in the preparation of internal audit schedules and assist with internal audit and audit results
Assist in dosing the non-conformances identified of post-audit report for submission to relevant group-person concerned.
Receive and compile complete incident reports.
Monitor of hospital external certification and accreditation.
Assist QAM in tracking renewal / application of certificate/ license/permit. 8. Assist QAM in risk assessment and risk controls discussion and process.
Assist to coordinate yearly risk register review process of all department/ services. 10. Assist QAM in provision of quality assurance training for all employees.
Collect and compile monthly census or statistical data from the relevant departments for submission to management office.
Monitor annual safety and emergency/ disaster activities are being carried out by each related team.
Keep Quality Assurance files in good condition, organized and up to date.
Assist QAM in organizing committee meetings as required.
Perform any other duties as assigned and/ or directed.
Education and Requirements
Diploma in any healthcare discipline or any related field. Medical or Nursing background would an added advantage.
Able to work independently.
Ability to work with people and work under pressure.
Ability to speak, read and write in English language and Bahasa Malaysia.
Special Demands
Good observation skills.
Has good analytical skill to interpret and analyze data and reports.
Reliable, trustworthy, ethical and discreet.
Ability to work accurately, with attention to detail.
Have the ability to prioritize and manage important task.
Open to changes and learn new things.
Team player with strong interpersonal relationship and communication skills.
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