Quality Assurance Specialist(Sales)

Responsible for checking VIP customer service, reviewing daily phone recordings and chat logs to identify issues related to staff performance, process compliance, service attitude, and service capabilities.
Based on quality inspection findings, conduct one-on-one follow-ups with customer service representatives, monitor improvement progress, evaluate effectiveness, and enhance overall service levels and business performance.
Organize special training sessions for customer service representatives based on identified opportunities for improvement and issues found during quality inspections.
Other tasks assigned by the leadership.
Requirements
Education : Associate degree or above, fluent in Chinese, with at least six months of relevant work experience, proficient in common office software.
Skills : Good at communication, resource coordination, and possesses strong data analysis and summarization abilities.
Work ethic : Diligent, responsible, and proactive in driving process improvements.
Learning ability : Strong comprehension skills, quick execution, willing to learn and improve.
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Your application will include the following questions:
How many years' experience do you have as a Quality Assurance Specialist?
What's your expected monthly basic salary?
Which of the following languages are you fluent in?
How much notice are you required to give your current employer?#J-18808-Ljbffr