Quality Assurance Supervisor

Job Title:QA Supervisor
Location:Penang - Bayan Lepas
Salary:RM 5500
Timing:Rotational Shift
Start Date:Immediate
Minimum Requirements:Customer Service experience is required. (Airlines experience is an added advantage)
Education:Bachelor or Diploma plus Customer Service Experience
QualificationsMinimum of 1 year of experience as a Quality Analyst Supervisor.
Experience in preparing and presenting written project status reports and executive briefings.
Exceptional communication, presentation, and public speaking skills.
Strong organizational and time management abilities.
Key ResponsibilitiesConstruct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
Ensure timely completion of all client deliverables.
Prepare reports, analysis, trends and run projects when required to improve quality performance.
Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
Package, deliver, and at times present key findings and briefings.
Conduct random evaluations to identify areas of improvement as necessary.
Conduct regular spot checks of the QAs audits and work on their development accordingly.
Identify training needs by working with the operations team and QA.#J-18808-Ljbffr