About the team
As Quality Delivery Lead, you will lead a team of Market Quality Assurance Analysts/ POCs, handling day-to-day management, escalations, feedback, and performance.Our QA teams audit and review our Moderation teams, handling appeals, audits, feedback, and providing support on ad hoc policy questions. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Safety Ops Quality Analyst interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Responsibilities:- You will lead a large matrixed Operations department including multiple managers or managers. You will be responsible for ensuring performance targets are met and professional development is encouraged and supported.- You will collaborate with regional leadership on strategic planning and data analysis to predict future needs and areas for improvement.- You will act as the focal point and main point of contact for the team internally and externally- You foster a high-performance culture and champion open communication, inclusion, continuous improvement, and sharing feedback.- You have overall responsibility for office space planning, employee wellbeing initiatives, and ad hoc initiatives as required.
Minimum Qualifications:- You come with significant leadership experience having managed large teams within a large and complex Operations environment, ideally with a Social Media / BPO / Content Safety background.- You possess exceptional stakeholder management skills with demonstrable examples of building relationships with senior business leaders. Preferred Qualifications:- You are an excellent listener who is open-minded and willing to provide equal opportunities to each and every team member.- You are willing to travel for future business plans.- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role---Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.---
