Job Description YOUR ROLE AS A: Being a receptionist would mean you're the custodian of the Allstar (AirAsia employees) persona and internal branding. You'll be the first point of contact for our employees and visitors, ensuring a welcoming and efficient front desk experience. Your role involves managing appointments, handling inquiries, and providing support with administrative tasks. Think of it this way, if there's a House of Allstars, you're the assistant Mother. Creating fun is your job, and your job will definitely be fun.
WHAT YOU'LL CHAMPION: Greet clients and visitors with a positive, helpful attitude
Answering phone calls in a professional manner, and routing calls as necessary
Listing the caller's details in the CH worksheet for further followup.
Receiving and sorting gift, hamper, registered mails to CEO office (C level)
Assist on booking of meeting rooms
Cleaning audit for RedQ building on daily basis.
Stock check, control and record (stationary)
Managing budget for stationery and name cards (Monitor and track)
Copying, scanning and routing correspondence/documentation
Receive name cards and rubber stamp orders. Coordinate with the user department, proofreading and final submission.
Ensuring the lobby (mezzanine and waiting area in order)
Responsibilities to hiring manager Be the key person handling front desk, front reception TV screens and LED in atrium (responsible to play internal promotions and events
Maintain security by following procedures and controlling access via the reception desk.
Answering of all incoming calls and to be forwarded respectively.
Distribution of name cards and stationery.
Responsibilities to Facilities Team Set performance targets for responsible functions and ensure that those targets are met
Coordinate and maintain day to day front desk operations such as calls and registered mails and hampers
Lead continuous improvement effort and facilitate best-practice sharing
Develop and maintain good relationships with internal and external parties.
Support innovation and continuous improvement including promote best-practice within AirAsia
WHO YOU ARE: High school certification (SPM/STPM) or Diploma in Office Management
Proven work experience as a Receptionist, Front Office Representative or similar role
Competency in Google Suites
Multitasking and time-management skills, with the ability to prioritize tasks
Excellent written and verbal communication skills
Familiarity with multi-line telephone systems
WHAT YOU'LL ENJOY: Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
A unique Allstar culture like no other
OUR HIRING PROCESS: Application received
Candidate screening
Interview(s)
Background check and/or other assessments
Offer and negotiation
GET TO KNOW CAPITAL A: Formerly known as AirAsia Group, Capital A is an investment holding company with a portfolio of travel and lifestyle businesses leveraging on data and technology. This includes the world's leading low-cost carrier AirAsia, an aviation services group, AirAsia MOVE, fintech BigPay, and logistics venture Teleport.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.