Receptionist (On Island)

Key Responsibilities:
1. Guest Services:
-Greet guests upon arrival with a warm and welcoming demeanor.
-Assist guests with check-in and check-out procedures efficiently.
-Provide information about island amenities, activities, and services.
-Address guest inquiries, requests, and complaints promptly and professionally.
2. Reservations and Bookings:
-Manage room reservations, ensuring accuracy and completeness of guest information.
-Coordinate with housekeeping and maintenance teams to ensure timely preparation of guest rooms.
-Process payments, deposits, and billing accurately.
3. Communication:
-Answer phone calls, emails, and other inquiries in a timely manner.
-Relay messages and requests to appropriate departments or staff members.
-Maintain clear and effective communication with other island staff members.
4. Administrative Tasks:
-Keep records of guest accounts, transactions, and room inventory.
-Prepare daily reports, including occupancy rates and revenue figures.
-Maintain cleanliness and organization at the front desk area.
5. Safety and Security:
-Monitor the lobby area and ensure the safety and security of guests and their belongings.
-Follow emergency procedures and protocols as required.
-Report any suspicious activities or incidents to the relevant authorities.