ResponsibilitiesAbout ByteDance:Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us:Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join Us. The Candidate Service team is primarily responsible to provide professional and efficient recruiting coordination services for the full-cycle interview process. This team is part of the Talent Center (a CoE) which has a wide remit including policy & process, early careers, and TA enablement. In this role, you will have the unique opportunity to support multiple international stakeholders to support our continued rapid growth. As the Head of Operations, you will build and manage global teams within the TAC Recruitment Co-ordination department to drive productivity and quality excellence, foster the 'follow the sun' model and manage key stakeholder relationships. In this role, you will also maintain successful relationships with our vendors and find opportunities to drive efficiency and operational excellence. You will also serve as a trusted advisor and strategic decision maker in taking global operations to the next level. The key focus areas of this role are operational delivery; people management/engagement, operational governance, thought leadership and stakeholder management. Responsibilities: 1. Lead a team of Recruitment Coordinators across multiple shifts, servicing multiple business units across Bytedance.2. Responsible for shaping strategy and executing against that strategy with operational metrics.3. Set up realistic and stretched goals and KPI metrics, monitor performance and drive efficient actions.4. Establish and implement consistent quality standards, measurements and processes at scale.5. Lead strategic growth, process, and performance management with the vendors.6. Define and execute strategies to maximize impact and efficiency of each site's workforce.7. Ensure candidate and stakeholder feedback is upheld at the highest level.8. Accountable for delivering on shared goals.9. Develop and drive initiatives for process enhancement to ensure candidate and client experience is maintained.10. Develop domain expertise across Integrity issues informed by trends and risk reports.11. Ability to communicate and influence across teams and regions, finding win-win solutions that meet the objectives of cross-functional partner.12. Effective and creative problem-solving and decision-making skills, and the curiosity and hunger to learn in an ambiguous environment.Qualifications1. Advantageous to have more than 2 years of operation related work experience at high volume.2. Good communication and coordination skills in a high volume environment.3. Excellent cross-functional collaboration and integration capabilities.4. Clear logic, strong execution ability, data analysis ability, strong self-drive, and certain ability to resist pressure.5. Experience in working in a global team6. Fluent English ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
