Regional Account Manager - (6272)Job Title:Regional Account Manager
Education:Bachelor's Degree
Location:Manager
Category:Operations
Job Type:Permanent
About PSA BDP:
PSA BDP, a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions, is headquartered in Philadelphia, USA. It serves a wide range of multinational customers across diverse industry verticals, providing services that include lead logistics (LLP) and fourth-party logistics (4PL) solutions; ocean, air, rail and road transportation; barge services; complementary port services; origin management, export freight forwarding; import customs clearance and regulatory compliance; trade compliance, analytics and optimization solutions; contract logistics; project logistics; warehousing, and supply chain visibility and predictive ETA tracking through proprietary Smart technology and applications. PSA BDP is a unit of PSA International, a leading global port operator and trusted supply chain partner to cargo stakeholders.
Responsibilities:
Will liaise with Asia countries on operation policies and implementation.
Work closely on assigned key customer RFQ, business/system requirements, processes, and KPI review.
Provide support and assistance to country operations for key account implementation including:
Initial operational system selection/setup
Development and mapping of process flows and documentation
Data entry requirements communications and training for internal users
Training of BDP Technology products for clients
Explore new business opportunities of existing key accounts.
Organize and support product training.
Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc).
Regularly monitor business performance and service activities to ensure compliance to KPI.
Handle customer complaints using RCFA and cause and effect methodologies.
Monthly/Quarterly/Annual client reporting and metrics.
Continuous process improvements for productivity and efficiency gains.
Regional contract management.
Communicate regional business and operational requirements for system integration projects with IT process business team.
Job Requirements:
Sound knowledge in the different sectors of the global forwarding industry (airfreight/ocean freight/warehouse) and business models.
Minimum 2 years of relevant key account management or 5 years customer management experience/operation experience.
Ability to identify customer needs through business requirement gathering.
Build long-term & bonding relationships with key customers.
Strong communication and presentation skills.
Degree/Diploma in Business, Supply Chain or Logistics.
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